TERMS AND CONDITIONS

Acceptance of Terms

These Terms of Service (“Terms”) explain how Ryvan Media LLC (“Ryvan Media”, “we”, “our”, or “us”) provide and govern access to and use of our websites, applications, AI assistants, automation workflows, and related services (collectively, the “Services”), and the rights and obligations of individuals and entities who access or use the Services or otherwise engage with Ryvan Media. By accessing, purchasing, or using any services, software, AI agents, voice assistants, workflows, automations, web or mobile applications, or tools provided by Ryvan Media LLC ("Services"), you ("Client," "User," or "Customer") agree to be bound by these Terms & Conditions ("Terms").

If you do not agree to these Terms, you must not use our Services.

By creating an account, signing a proposal, or otherwise using our Services, you also consent to receive service-related and occasional marketing emails and text messages from us, as described in Section 10 (Marketing Communications & Consent).

Nature of Services

Ryvan Media LLC provides, among other things:

• • AI voice receptionists and virtual assistants
• • AI-powered chat, messaging, and workflow tools
• • Automation workflows and integrations
• • Configuration of third-party APIs and software
• • Tools for communication, scheduling, lead management, and operational efficiency

We work with a variety of small and mid-sized businesses, which may include real estate professionals, medical/healthcare practices, law firms, and other professional and service businesses.

However, regardless of the industry:

• • Ryvan Media LLC does not provide medical, healthcare, legal, financial, real-estate brokerage, or other regulated professional services.
• • Our role is limited to providing technology and automation tools that clients configure and oversee.
• • All AI outputs and automations are for informational and operational support only and must be independently reviewed and verified by the Client and/or appropriately licensed professionals before being relied upon.

No Medical, Legal, Real Estate, Financial, or Other Professional Advice

AI-generated responses—spoken, written, or otherwise—do not constitute:

• • Medical or healthcare advice, diagnosis, or treatment
• • Legal advice, legal representation, or attorney-client communication
• • Real estate brokerage, property valuation, or Fair Housing determinations
• • Financial, tax, or investment advice
• • Any other professional advice requiring a license or certification

By using our Services, Client acknowledges and agrees that:

No Professional Liability or Malpractice Insurance

Ryvan Media LLC does not provide professional liability, malpractice, or errors & omissions (E&O) insurance coverage for the Client's operations in any field, including but not limited to real estate, healthcare, and legal services.

By using our Services, the Client acknowledges:

• • Ryvan Media is not liable for damages arising from AI-generated information or automations.
• • Ryvan Media is not responsible for the Client's compliance with real estate law, Fair Housing law, medical or healthcare regulations (including HIPAA, where applicable), legal ethics rules, advertising rules, telemarketing laws, or other industry-specific regulations.
• • Client uses our Services at their own discretion and agrees to independently verify all communications and outputs before relying on them.
• • Nothing in these Terms shall be interpreted as creating any insurance policy or insurance obligations for Ryvan Media LLC.

Client Responsibility & "Human-in-the-Loop" Requirement

Our Services are designed as assistive tools and not as replacements for licensed professionals or responsible business judgment.

Client agrees that:

• • The Client, and where applicable its licensed professionals (e.g., doctors, lawyers, real estate agents), remain the responsible decision-makers ("human in the loop").
• • The Client is solely responsible for all business decisions, professional judgments, legal compliance, and advice given to customers, patients, clients, or prospects.

AI is not permitted, by default or by design, to:

• • Provide medical diagnoses or treatment plans
• • Interpret legal documents or give binding legal advice
• • Provide property valuations, safety statements, or Fair Housing opinions
• • Make binding promises, guarantees, or warranties on behalf of the Client

Clients must:

• • Monitor, review, and approve AI configurations and usage within their business.
• • Ensure that any AI-generated communication is appropriate, compliant, and consistent with their professional obligations.

If the Client uses our Services in a healthcare or HIPAA-regulated context, a separate written Business Associate Agreement (BAA) and/or HIPAA addendum may be required. Without such a signed agreement, our Services are not intended to receive, store, or process Protected Health Information (PHI).

AI Output, LLM Accuracy, and Human Review

All AI-generated responses—verbal, written, or otherwise—are generated by large language models (LLMs) and related systems. While modern LLMs can be highly accurate on many standardized benchmarks, they are not perfect and can:

• • Misinterpret questions
• • Omit important details
• • Produce outdated, incomplete, or incorrect information
• • "Hallucinate" or generate plausible-sounding but false statements

For clarity:

• • State-of-the-art LLMs may exceed 80–90% accuracy on certain standardized tests and benchmarks, but real-world accuracy will vary by use case, data, and prompt design, and may be lower.
• • Any percentages or figures describing LLM performance are illustrative only, do not apply to every scenario, and do not constitute a guarantee of accuracy for your particular use of the Services.

Accordingly, Client agrees that:

• • All AI outputs must be treated as drafts or suggestions, not as final, authoritative information.
• • A qualified human must double-check and approve AI responses—especially in legal, medical, financial, or other high-risk contexts—before they are relied upon or sent to end users.
• • Ryvan Media LLC cannot and does not guarantee that any AI output will be accurate, complete, or appropriate for any particular purpose.

Ryvan Media LLC makes no warranties regarding:

• • Accuracy
• • Reliability
• • Correctness
• • Completeness
• • Suitability for a particular purpose

AI responses should never be relied upon without human review.

Client Content and Knowledge Base Accuracy

Our AI systems at Ryvan Media may rely on content and data that Client provides, including (without limitation):

• • PDFs, documents, and written materials
• • CSV or Excel files (e.g., exports from CRMs, EMRs, or practice management systems)
• • Knowledge base articles, FAQs, website content, scripts, and internal SOPs

Client acknowledges and agrees that:

• • The accuracy and relevance of AI outputs are directly dependent on the accuracy, completeness, and timeliness of the information the Client provides.
• • If Client-provided data is incorrect, outdated, incomplete, or misleading, the AI may reflect those issues in its responses.
• • Client is solely responsible for keeping its knowledge base content up to date and accurate, and for removing any data that should not be used by the AI (e.g., privileged communications, PHI, confidential client information, etc., unless handled under a separate signed agreement).
• • Ryvan Media is not responsible for errors or issues arising from inaccurate or incomplete Client-provided content.

Voice Assistants, Live Calls, and Recording

When our Services are used to handle live or recorded communications (e.g., phone calls, voice interactions, or chat sessions):

• • The AI acts as a virtual assistant, not as a licensed doctor, lawyer, real estate agent, or other professional.
• • It provides general information and routing assistance only and may decline to answer sensitive, regulated, or high-risk questions.
• • It may transfer the caller or user to a human representative, take a message, or schedule a callback when human involvement is appropriate.

For quality assurance, troubleshooting, product improvement, and credit tracking or billing, Ryvan Media's systems may record and/or log:

• • Calls and voice interactions
• • Transcripts of calls
• • Chat conversations and other user interactions

By using our Services, Client authorizes such recording and logging for these limited purposes and agrees that:

• • Client is responsible for notifying and obtaining any required consent from its customers, patients, or clients regarding call recording and data collection, as required by applicable law in relevant jurisdictions.
• • If Client operates in locations with specific consent or call-recording laws, Client will configure and use the Services in a compliant manner.
• • Ryvan Media LLC is not liable for any statements, misunderstandings, or representations made during AI-handled calls or interactions.

Messaging, Phone Numbers, and A2P 10DLC Compliance

Our Services may integrate with SMS, MMS, or other messaging services provided by third-party vendors such as Twilio or similar providers.

Unless otherwise agreed in writing:

• • Phone numbers used for messaging and calling must be obtained, owned, and maintained by the Client through Twilio or another telecommunications provider.

The Client is solely responsible for:

• • Registering its business, brand, and messaging campaigns as required by applicable A2P 10DLC or similar carrier rules.
• • Ensuring its messaging practices comply with all applicable laws and industry standards (e.g., TCPA, carrier rules, anti-spam rules, telemarketing rules).
• • Securing proper opt-in, consent, and opt-out mechanisms for all recipients.

Ryvan Media may assist with technical configuration but does not act as the Client's carrier or legal compliance advisor and is not responsible for the Client's A2P registration status, carrier approval decisions, or any penalties, blocking, or throttling of messages.

A2P and carrier compliance for texting, including registration, content, and opt-in, is ultimately handled through and under the Client's company and phone numbers, not Ryvan Media's.

Marketing Communications & Consent from Ryvan Media

By creating an account, signing up for Services, or otherwise engaging with Ryvan Media LLC, the Client agrees that:

• • We may send service-related communications (e.g., account notices, billing, system changes, security alerts) via email or text.
• • We may send occasional marketing or educational communications regarding new features, updates, tips, and related offerings.

Client may opt out of non-essential marketing emails or texts at any time by using provided unsubscribe links or reply options, consistent with applicable law. Opting out of marketing messages will not prevent us from sending important service or transactional communications.

SMS Program Terms (A2P 10DLC)

SMS Program Name: Ryvan Media Client Updates

Program Description: By opting in, you agree to receive recurring SMS/text messages from Ryvan Media LLC related to your account, billing, and automation/workflow updates (e.g., lead delivery confirmations, job completion notices, error alerts, support follow-ups, invoice reminders, payment confirmations).

Message Frequency: Message frequency varies based on account activity (typically 1–10 messages per week).

Msg & Data Rates: Message and data rates may apply.

Opt-Out: Reply STOP to cancel at any time.

Help: Reply HELP for help.

Support Contact: support@ryvanmedia.io or (321) 848-1845.

Consent: Consent is not a condition of purchase.

Privacy: See our Privacy Policy at https://ryvanmedia.io/privacy-policy/.

Limitation of Liability

To the fullest extent permitted by applicable law:

Ryvan Media LLC is not liable for:

• • Any indirect, incidental, consequential, special, exemplary, or punitive damages
• • Loss of business, revenue, profits, goodwill, data, customers, patients, or clients
• • Statements, omissions, or representations made by AI voice agents, chatbots, text systems, or automated tools
• • Misuse, misinterpretation, or reliance on AI-generated information
• • Compliance failures or regulatory violations by the Client or the Client's business
• • Errors, omissions, delays, interruptions, or malfunctions in automations, integrations, or third-party services

In all cases, the total aggregate liability of Ryvan Media LLC arising out of or related to the Services, these Terms, or any related matter shall not exceed the amount the Client paid to Ryvan Media LLC in the thirty (30) days preceding the event giving rise to the claim.

If the Client has not paid any fees during that period, Ryvan Media's total liability shall be $0 to the fullest extent permitted by law.

Some jurisdictions do not allow exclusion of certain damages; in those cases, these limitations apply only to the extent permitted by applicable law.

Client Indemnification

Client agrees to indemnify, defend, and hold harmless Ryvan Media LLC, its owners, officers, employees, contractors, and affiliates from and against any and all claims, demands, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or related to:

• • Client's use or misuse of the Services
• • Client's business operations, representations, or omissions
• • Any communications (including calls, texts, emails, chats) sent or made using the Services
• • Client's handling of customer, patient, or client data (including PHI, where applicable)
• • Violations of federal, state, or local law (including but not limited to Fair Housing, HIPAA, TCPA, advertising rules, and professional ethics rules)
• • Misuse or unlawful reliance on AI-generated content or automation workflows

Client remains fully responsible for all consequences of using the Services in its business.

No Guarantee of Performance

Ryvan Media LLC does not guarantee:

• • Lead quantity or lead quality
• • Business results, revenue outcomes, or conversion rates
• • Accuracy or completeness of automations, workflows, or AI outputs
• • Call outcomes, booking rates, or sales performance
• • System uptime, latency, or error-free operation
• • Performance or availability of third-party APIs, carriers, or platforms
• • That AI output will be free from errors or hallucinations
• • That workflows will function indefinitely without updates or maintenance

All Services are provided "as-is" and "as-available," without any warranties, express or implied, except to the extent such warranties cannot be disclaimed under applicable law.

Third-Party Services

Our Services may depend on or integrate with third-party tools, platforms, and APIs (such as OpenAI, Twilio, LiveKit, Google, Meta, ElevenLabs, Supabase, and others).

Client acknowledges that:

• • Each third-party service has its own terms and policies.
• • Ryvan Media LLC does not control and is not responsible for outages, changes, errors, or any liability arising from third-party services.
• • Any data shared with third-party services is subject to those providers' practices, which Client should review and accept independently.

Data Privacy, PHI, and Privileged Information

Client is responsible for obtaining all required consents and providing all necessary notices to its customers, patients, or clients before using our Services to process their information.

Unless expressly agreed in a separate signed written agreement:

• • Our Services are not intended to receive, store, or process Protected Health Information (PHI) as defined by HIPAA or similarly regulated data.
• • Our Services are not designed to serve as a repository for attorney-client privileged communications or other highly sensitive legal files.
• • Ryvan Media LLC does not assume the role of a "Business Associate" or equivalent regulated role under healthcare or privacy laws without a separate, signed agreement.

Ryvan Media LLC:

• • Does not claim ownership of Client data.
• • Does not guarantee permanent data storage; data may be subject to retention policies, deletion, or loss.
• • Is not liable for breaches, unauthorized access, or data loss caused by Client systems, devices, user accounts, or third-party providers outside our reasonable control.

Updates to Terms

We may update these Terms from time to time. When we do, we will revise the "Last Updated" date at the top of this page.

Continued use of the Services after any update constitutes acceptance of the revised Terms. If you do not agree to the updated Terms, you must stop using the Services.

Governing Law and Venue

These Terms are governed by and construed in accordance with the laws of the State of Florida, without regard to its conflict of law principles.

Any disputes arising out of or relating to these Terms or the Services shall be brought exclusively in the state or federal courts located in Hillsborough County, Florida, and the parties consent to the jurisdiction and venue of such courts.

Contact Information

Ryvan Media LLC

Tampa, FL, 33619

support@ryvanmedia.io

(321) 848-1845

Last Updated 11/25/25